Privacy Policy
Last updated: 29 June 2026
This Privacy Policy explains how GuruMantra (“we”, “us”) collects, uses, shares, and protects your personal information when you use our website and mobile applications (the “Service”). We built GuruMantra to serve the Poornawad Pariwar community, and we take the responsibility of handling your data carefully and transparently.
1. Information We Collect
We collect the following categories of information:
- Identity & contact details — name, mobile number, email address (optional), date of birth, Gotra, and PIN code/address used for your profile and ID card.
- Profile photo — if you choose to upload one, for your digital ID card.
- Booking information — temple, date, and amount for any Abhishek seva you book.
- Payment information — handled directly by our payment partner; we receive only the payment status and transaction reference, never your card, UPI, or bank details.
- Usage & device data — basic technical information such as IP address, browser/device type, and app usage logs, used for security and troubleshooting.
2. How We Use Your Information
- To create and maintain your profile and digital ID card;
- To verify your identity via mobile/email OTP;
- To process and confirm Abhishek seva bookings and generate receipts;
- To send booking, account, and service notifications via SMS, email, or WhatsApp;
- To auto-fill city/state from your PIN code;
- To maintain the security and integrity of the Service and prevent fraud or abuse;
- To improve our Service based on aggregated, non-identifying usage trends.
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Our payment processing partner, to complete Abhishek seva bookings;
- Our SMS, email, and WhatsApp messaging providers, solely to deliver OTPs and notifications you are expecting;
- The specific temple/Guruji for a booking you make, limited to what is needed to fulfil that booking (e.g. your name and booking date);
- Law enforcement or regulators, only where required by applicable law.
4. Data Security
We use industry-standard safeguards — including encryption in transit and at rest, access controls, and restricted internal access to personal data — to protect your information. No method of transmission or storage is 100% secure, but we work to continuously improve our security practices.
5. Data Retention
We retain your personal information for as long as your account is active, or as needed to provide the Service, comply with our legal obligations (such as financial record-keeping for completed payments), resolve disputes, and enforce our agreements.
6. Your Rights
You may access, correct, or update your profile information at any time from within the app. You may also request a copy of your data, or request that we delete your account and associated personal information, by contacting us as described below, subject to any records we are legally required to retain (for example, completed payment records).
7. Cookies & Similar Technologies
Our website uses essential cookies and similar technologies required for sign-in sessions and basic site functionality. We do not use cookies for third-party advertising.
8. Children's Privacy
The Service is intended for use by adults registering on behalf of themselves or their family. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above whenever changes are made, and material changes will be communicated within the app.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please visit our Contact Us page.